Have a question, found a bug, or need help with your account? Reach out and we'll do our best to respond promptly.

Email Support

General & account support: support@tradetrace.ai

What to Include

To help us respond faster, please include:

• A brief description of your question or issue
• The email address associated with your account
• Any relevant error messages or screenshots

Response Time

We aim to respond to support requests within 2–3 business days.

Early Access

TradeTrace is currently in an early access / payment review stage. Self-service sign-up is not live yet, and payment is not live yet. If you would like to request access, email the address above with the subject line “Early Access Request”. Reviewer access can be provided upon request.

Legal & Privacy Inquiries

For privacy-related requests (including data deletion), please email the address above with the subject line “Privacy Request”. See our Privacy Policy for details.

TradeTrace does not provide investment advice or trading recommendations. For questions about our legal pages, see Terms of Service and Disclaimer.